Summit: Reach Your Peak and Elevate Your Customers' Experience

By F. Scott Addis

Risk management expert and entrepreneur Scott Addis looks at your progression upward--from developing skills to cultivating business relationships to earning customer loyalty--as an ascent to a mountaintop. He takes you through four elevation levels--preparation for the climb, setting up base camp, assaulting the summit, and the final ascent--as he covers identifying your Unique Ability(R), emotional intelligence, presenting yourself to others, nurturing creativity and innovation, building relationships, and winning customer trust.

Scott-- an Inc. magazine "Entrepreneur of the Year" finalist and one of the "25 Most Innovative Insurance Brokers in America"--believes that as a professional in today's workforce you are eager to reach your personal summit, and he gives you a clear path to get there. In his well-paced guide for novices and masters alike, he judiciously balances anecdotes with prudent advice and calls-to-action. The latter take the form of questions to address, steps to take, strategies to pursue, and attributes to cultivate along your path to the top.

• Format: Hardcover
• Language: English
• ISBN: 1626340412
• ISBN13: 9781626340411
• Release Date: January 2014
• Publisher: Greenleaf Book Group Press
• Length: 190 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.8" x 5.9" x 8.7"