Preface .- Introduction .- The Human-Provided Services Framework (Daniel Schall, Hong-Linh Truong, Schahram Dustdar) .- Unifying Human and Software Services in Web-Scale Collaborations (Daniel Schall, Hong-Linh Truong, Schahram Dustdar) .- Modeling and Mining of Dynamic Trust in Complex Service-oriented Systems (Florian Skopik, Daniel Schall, Schahram Dustdar) .- Script-based Generation of Dynamic...