Service Within: Solving the Middle Management Leadership Crisi

by Karl Albrecht

Book Overview

Foreword by Goran Carstedt, CEO of Volvo Sales, Sweden In this thought-provoking book Karl Albrecht introduces the revolutionizing concept of internal service. According to Karl, "If you're not serving the customer, your job is to serve somebody who is." He outlines a practical plan for turning all internal support departments into miniature service businesses. He shows middle managers and support employees how to identify and understand their customers,...

• Format: Paperback
• Language: English
• ISBN: 0913351253
• ISBN13: 9780913351253
• Release Date: December 2008
• Publisher: Karl Albrecht International
• Length: 216 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"