Service Quality Improvement: The Customer Satisfaction Strategy for Health Care

by Wendy Leebov and Gail Scott

Book Overview

A variety of tools--including self-tests, policy examples, worksheets, flow charts, skill-building modules for staff development, and sample tools for reward and recognition--demonstrate how to build... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1556481101
• ISBN13: 9781556481109
• Release Date: December 1993
• Publisher: Jossey-Bass
• Length: 380 Pages
• Weight: 2.00 lbs.
• Dimensions: 0.9" x 8.2" x 11.0"