Service Excellence in Organizations, Volume I: Eight Key Steps to Follow and Achieve It

By Fiona Urquhart

This book explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy. The brand... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1631577018
• ISBN13: 9781631577017
• Release Date: June 2019
• Publisher: Business Expert Press
• Length: 154 Pages
• Weight: 0.48 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"