In Servant Leadership at Work: Caring About People and Getting Extraordinary Results , Dr. Keith explains that one reason servant leadership is so effective is that servant leaders really care about people. The book includes eight specific ways that servant leaders demonstrate that they care-- ways that support enhanced employee performance and generate superior organizational results. Servant leaders get to know their colleagues, do their best to understand their colleagues' life at work, treat people right, create strong communities at work, help their colleagues grow, help their colleagues find meaning, help their colleagues beyond the workplace, and care about everyone the organization touches. The book includes personal stories, historical references, and the results of research on servant leadership in the workplace. The appendix addresses misconceptions about servant leadership and offers questions for reflection or discussion.
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