This book is a must have for anyone in the Spa/ Beauty Salon/ Health Club & similar businesses on how to Increase Sales, Revenues and Profits and take the business further by:
1.Selling Yourselves (Customers go by what they see in you first- the way you carry & conduct yourself.
2.Selling Your Services.
3.Retailing your Products- Up-Sell & Cross-Sell
4.Retaining Customers for Life
5.Standing out from your Competition
6.Projecting the Right Salon Image.
It covers in detail, each step required for the Sales & Customer Service Process- the skills sets, behavior & attitude, and is aimed at all therapists, beauticians, stylists, receptionists, retail sales, customer service & shop floor staff, supervisors/team leaders & managers, who are keen on creating a memorable experience that is enjoyable by encouraging customers to return again
Potential profits could be walking out of the door every single day Can your salon/ spa business afford this to be happening?
Increase Sales in Your Spa/ Salon Today
Here's what some of our Participants have to say after attending our session on: 'Professional Selling Skills for SPA's, Salons and Health Clubs'
"Very interesting....One of the best I have had in my life. After the training, I was clear about the objectives of selling in my spa....." "It built our creativity to work in teams with open minds...Learnt a lot on up/ cross-selling, handling complaints politely & how to translate to profits Awesome, Interesting " "Very useful information....the way to handle my Guests...very useful for my future...." "I liked the fact that the Trainer was able to keep the attention & interest of the participants at ALL times...A lot of useful information Forced us to think by ourselves" "Excellent Training " "Clear, great information-loved the exercises, examples...I gained enough & valuable information- Gerard, A great Trainer " "Helped me greatly on my self-confidence, handling complaints & being customer focused " "Every part clearly understood...Gained extensive knowledge in selling, up-selling, cross-selling our services...Changed my personal attitude Thanks a lot..."