Say It Right the First Time

by Loretta Malandro

Book Overview

Get what you want at work the first time and every time

Being a business professional is all about managing, motivating, and leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.

Written by an internationally recognized expert on business communications, this book offers managers deep insights into the power of language and how...

• Format: Paperback
• Language: English
• ISBN: 0071408614
• ISBN13: 9780071408615
• Release Date: April 2003
• Publisher: McGraw-Hill Education
• Length: 304 Pages
• Weight: 0.50 lbs.
• Dimensions: 0.9" x 6.0" x 8.1"

Customer Reviews

Master the concepts and become a leader in demand

Inspired people are the key to business success and sustainability. What leaders say and how they say it can have a huge impact on others. "Say it right the first time" goes right to the heart of taking accountability for our words and behaviours. Dr. Malandro masterfully provides leaders practical strategies that work and ultimately lead to being more effective and inspiring. Leaders should make it a priority to look into the gems contained in this guide to successful leadership communication. The concepts of accountability and partnership become real with Dr. Malandro's insight and experience. When leaders understand how to practice the skills employees will come to work with their heart and soul every day.

Secret Communication Weapons for Work and Home!

The author is direct and to-the-point so I'll do the same: This book is great! I've picked up many valuable communication tips and guidelines that no one ever explained or articulated as clearly and precisely as Loretta Malandro. This week I've been using her coaching on how to "manage up" to my boss. In the past, I've avoided communicating about issues I thought would create conflict. Now I'm telling my boss about things that have bothered me for a long time using Malandro's skills for talking straight and he is actually listening and not reacting! I have much more control and power than I ever realized I had by harnessing the power of my words and using the skills in this book on a daily basis. My recommendation: BUY IT, READ IT, USE IT and you'll get results!

Outstanding Communication

This books gives you ways to really use your words to communicate. Everyday phrases trap us without knowing why. Dr. Malandro points out ineffective words and gives powerful alternatives to use in the real world. Excellent book especially for use in business situations.

Say it Right the First Time

Awesome book. Unbelievable the things we say which hinder what we are trying to accomplish, some of which are surprisingly obvious, and others not so obvious. Great illustrations of what works, what doesn't work and why. It has totally changed the way in which I speak, as well as listen. A must for everyone!

Finally, The Right Answers.

As someone who has struggled to diagnose the reasons for communication breakdowns, I finally found practical solutions in this book. Essentially, what I realized is that for all of my education, I knew nothing about communicating. Specifically, I learned that words are not factual or literal, but symbolic... I was often trapped by trying to logically respond rather than hearing the underlying emotional message. This book taught me how to turn this around and get to the heart of the issue, and saves me ALOT of time. Having a practical nature, I would rather enjoy the benefits of making my point than being "right". I strongly recommend this book.