
For over 22 years, Steve Albrecht has trained thousands of library employees around the country on the dos and don'ts of handling challenging, entitled, eccentric, demanding, harassing, or even threatening patrons. His articles, blogs, podcasts, and keynote speeches have helped...

This book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, gang members, thieves, Internet hogs, and others who can disrupt the safe library environment.