Quality Public Management: What It Is and How It Can Be Improved and Advanced

by George Beam

Book Overview

George Beam's Quality Public Management shows how public sector organizations can be managed to maximize performance and citizen satisfaction. Beam builds on the theories and practices of W. Edwards Deming, Joseph M. Juran, and Armand V. Feigenbaum, and presents a form of management that overcomes the limitations of TQM, privatization, competition, and 'running government like a business'. Quality Public Management demonstrates how the...

• Format: Paperback
• Language: English
• ISBN: 0830415696
• ISBN13: 9780830415694
• Release Date: January 2001
• Publisher: Rowman & Littlefield Publishers
• Length: 336 Pages
• Weight: 1.20 lbs.
• Dimensions: 0.9" x 6.0" x 8.9"