This hands-on guide is the definitive tool for physician leaders and health care administrators who want to improve quality and financial performance. Clinicians Steven Isenberg and Richard Gliklich lead a team of experts-including foremost health care economists Uwe Reinhardt and May Tsung-mei Cheng-charting a course for change that will increase patient satisfaction, create competitive advantage, improve the quality of patient care, and ultimately revolutionize the health care industry. -At last Physicians and economists have teamed up to demonstrate that sharing knowledge not only makes common sense, but is profitable. Read this book for a glimpse at the evolving structure of ambulatory health care delivery systems.---Richard Blanchette, founder, Professional Association of Health Care Office Managers
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