Principles of Total Quality

by Joel E. Ross and Vincent K. Omachonu

Book Overview

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.

This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product...

• Format: Hardcover
• Language: English
• ISBN: 1574443267
• ISBN13: 9781574443264
• Release Date: May 2004
• Publisher: CRC Press
• Length: 512 Pages
• Weight: 1.85 lbs.
• Dimensions: 1.3" x 6.6" x 9.5"

Customer Reviews

Buy the Book - Skip the Class

This book is a college text, for sure, but it is easily read and understood without enrolling for the course. I would recommend this book to anyone wanting both an introduction and a useable reference to the subject of Quality. A better investment than spending almost as much for a trendy "fluff" book, of which there are many. Also, many of the other books on the subject tend to focus mostly in manufacturing settings. This book deals equally with the service sector as well. Particularly good case studies at the end of the book, treated in depth.Balance of methods, cases, and even a little history thrown in. Keeps it from being too boring.