Performance Management and Measurement in Public Organisations

by Mensah William

It was researched using qualitative methods, applying the Action Research design. The research identified that primarily using financial performance management and measurement systems, without using non-financial measures is not optimum performance.This approach misses the benefits of the non-financial system, consisting of the financial systems, customer, internal business processes, and learning and growth perspectives. Organisations operating with...

• Format: Paperback
• Language: English
• ISBN: 3659630373
• ISBN13: 9783659630378
• Release Date: February 2015
• Publisher: LAP Lambert Academic Publishing
• Length: 160 Pages
• Weight: 0.54 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"