This text aims to provide realistic and effective source material which meets the requirements of NVQ levels 1 and 2. It is suitable for classwork, homework, computer/wordprocessor based work, and for use in work experience. The text is in line with current NVQ criteria for level 1 and 2 Adminstration Awards, has been fully updated to take account of the most recent services, VAT rates (17.5%) and procedures, and a new unit on information technology...