Digital Government in Chile - Improving Public Service Design and Delivery

By OECD

This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.

• Format: Paperback
• Language: English
• ISBN: 9264758607
• ISBN13: 9789264758605
• Release Date: July 2020
• Publisher: OECD
• Length: 122 Pages
• Weight: 0.64 lbs.
• Dimensions: 0.3" x 8.3" x 11.0"