Monday Morning: Customer Service

by David Cottrell and David E. Reed

Monday Morning Customer Service is a powerful story about how to develop and keep loyal customers. It is written from the perspective of a person recently promoted to director of customer service and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0974640328
• ISBN13: 9780974640327
• Release Date: January 2004
• Publisher: Cornerstone Leadership Institute
• Length: 118 Pages
• Weight: 0.40 lbs.

Customer Reviews

Fast, fun and practical make this book a smart buy!

I like this book for several reasons. First, it's a neat format. By using a novel format Reed and Cottrell help deliver useful advice in a fun and readable way. Second, it's realistic. Their advice is solid and practical, the kind of stuff you can use right away. Third, they offer lists. I'm a big fan of lists because they help make sense of a cluttered world. This book is a fun, fast and valuable read for anyone who wants to improve the level of customer service they provide. Hats off to David and David!