Compassion is not the opposite of accountability. It is what makes accountability possible. In March 2009, Darin Molnar began publishing a management framework in the open, one essay at a time. He promised the book in 2010. This is it. Middle Way Management refuses both extremes an American organization offers a manager. Control produces fear, and fear produces bad work. Abdication produces chaos - a genuinely kind chief executive who holds no one to anything can bleed forty percent of his people a year. The middle is not the average of those two. It is a third thing, and it is harder than either. Built from forty-one essays, a validated assessment instrument, and thirty years in the job, this is a practice with standards attached: - How to hold someone to account without being cruel - How to reach the person you cannot stand - How to manage upward when your boss is not decent - How to decide whether to stay - How to be the place where the fear stops It is written for the manager with eleven people, a number to hit, a boss with a boss, and a mortgage. It is a practice for the building you are actually in, not the one you would have designed. Includes the Middle Way Management Assessment Instrument: twenty-five validated items that measure management as the people on the receiving end actually experience it.
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