Measuring and Managing Patient Satisfaction (J-B AHA Press)

By William J. Krowinski

This important new edition shows how to plan and conduct each step of patient satisfaction studies within the context of today's regulatory environment. With practical advice and hands-on tools, this resource helps readers effectively manage the survey process, identify potential pitfalls in the satisfaction feedback system, conduct insightful qualitative research, and pinpoint opportunities for improvement.

• Format: Paperback
• Language: English
• ISBN: 1556481578
• ISBN13: 9781556481574
• Release Date: September 1996
• Publisher: Jossey-Bass
• Length: 266 Pages
• Weight: 1.45 lbs.
• Dimensions: 11.0" x 1.2" x 5.1"