Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System: Exam 70-272 [With CD-ROM]

by Ed Tittel, Diana Huggins, Will Schmied

Gives readers the information they need to know to pass the Microsoft Certified Desktop Support Technician 70-272 exam, which includes configuring and troubleshooting applications, resolving issues... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0789731509
• ISBN13: 9780789731500
• Release Date: January 2004
• Publisher: Que
• Length: 318 Pages
• Weight: 1.15 lbs.
• Dimensions: 0.9" x 6.0" x 9.1"

Customer Reviews

Needs a little more meat.

I recently became involved in a project to setup a course for the 2 new MCDST exam, 70-271 and 70-272. These new exams appear to give you an entry in the Microsoft arena with out requiring a full blown MCSE track. The book takes the finer points of the objectives and breaks it down in to 9 chapters. The 70-272 exam is focused on the application side of XP and with that this book shows you a lot of customizing, optimizing, configuration and troubleshooting. You'll cover XP, email, Office and the internet and the book includes 2 complete practice exams. The book has a cd rom with the Measure UP testing engine, but there should be more questions included. Overall this should be on the list of material to use in the study process.

The book is good, but I don't like the CD.

I read the book over the weekend to brush up on my skills and to get an idea of what the test would be like. As I went through the book I also did the quizzes at the end of each chapter and missed only 3-4 questions out of the entire book (100+ questions) so I was feeling pretty confident. I then installed the CD and took the test and failed with a 60%! The CD has a lot of questions that are in a different format than that of the actual test. (At least according to what I have read in the Microsoft MCDST newsgroup). A person literally has to memorize the steps and pull-down menus of applications to pass the disk based test. The CD is provided by MeasureUp so the questions are entirely different than what is found in the book.I took the exam and passed with flying colors! However there were a number of topics on the test that were NOT in this book including: VPN error messages, and some Word and Excel stuff.(I give it 4 stars because of the CD).