Managing Service Companies

by Ken Irons

This book for managers and executives concerned with developing successful service standards is based on research first published as an Economist Intelligence Unit report. The material has been expanded to explore key issues. It addresses specific questions such as: why do so many service initiatives fail?; and how can we improve service standards and long-term profitability'.

• Format: Hardcover
• Language: English
• ISBN: 0201624265
• ISBN13: 9780201624267
• Release Date: January 1993
• Publisher: Addison Wesley Longman
• Length: 268 Pages
• Weight: 1.30 lbs.
• Dimensions: 0.9" x 6.4" x 9.5"