Managing Reference Today: New Models and Best Practices

by Kay Ann Cassell

Book Overview

Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc.

Collections have changed too- from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections...

• Format: Hardcover
• Language: English
• ISBN: 153810167X
• ISBN13: 9781538101674
• Release Date: January 2017
• Publisher: Rowman & Littlefield Publishers
• Length: 172 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.7" x 6.1" x 9.2"