Managing Electronic Services: A Public Sector Perspective

by Åke Grönlund and L. Albinsson

Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations.
Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational...

• Format: Paperback
• Language: English
• ISBN: 1852332816
• ISBN13: 9781852332815
• Release Date: June 2000
• Publisher: Springer
• Length: 238 Pages
• Weight: 0.91 lbs.
• Dimensions: 0.6" x 6.1" x 9.2"