Improving Service Quality

by Michael E. Milakovich and Michael Milakovich

Organizations are struggling to improve customer-focused quality in today's highly competitive domestic and global markets. Better design, implementation, and daily management of quality improvement... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 188401545X
• ISBN13: 9781884015458
• Release Date: March 1995
• Publisher: CRC Press
• Length: 280 Pages
• Weight: 1.45 lbs.
• Dimensions: 0.9" x 6.3" x 9.3"