Implementing and Improving ITSM: A leader's guide to implementing and improving Enterprise IT Service Management - Second Edition - Full Color

By Jeffrey Tefertiller

This book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program. This is the second edition, offered in full color.

• Format: Paperback
• Language: English
• ISBN: 1723127442
• ISBN13: 9781723127441
• Release Date: July 2018
• Publisher: Createspace Independent Publishing Platform
• Length: 276 Pages
• Weight: 1.13 lbs.
• Dimensions: 0.7" x 6.0" x 9.0"