- ITSM for Leaders: 3rd Edition: A Leader's Guide to Understanding IT Service Management (ITSM Leadership Series)
- Implementing and Improving ITSM: A leader's guide to implementing and improving Enterprise IT Service Management - Second Edition - Full Color
- ITSM + Cloud Computing = A Perfect Marriage: A leader's guide to understanding IT Service Management in a Cloud Infrastructure
- ITSM in the Outsourced World of IT: Balancing the Benefits of Outsourcing While Applying the Appropriate Level of ITSM Governance
- Business Continuity Planning: The Art of Remaining Continuous









