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Hardcover Hug Your Haters: How to Embrace Complaints and Keep Your Customers Book

ISBN: 1101980672

ISBN13: 9781101980675

Hug Your Haters: How to Embrace Complaints and Keep Your Customers

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Format: Hardcover

Condition: Very Good

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Book Overview

Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver out-standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics ("haters") can now express their displeasure...

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