Hug Your Haters: How to Embrace Complaints and Keep Your Customers

by Jay Baer

Book Overview

Haters are not your problem. . . .
Ignoring them is.

Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.

The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics ("haters") can now...

• Format: Hardcover
• Language: English
• ISBN: 1101980672
• ISBN13: 9781101980675
• Release Date: March 2016
• Publisher: Portfolio
• Length: 240 Pages
• Weight: 0.05 lbs.
• Dimensions: 1.0" x 6.0" x 9.1"