Conditions
A read copy, but remains in excellent condition.
Conditions
A read copy, but remains in excellent condition.
Kudos to Mr. Ferrell for writing How You Leave Them Feeling!!!!! Alert Consultants, LLC is a Mystery Shopping Corporation that monitors customer service in the hospitality industy or as Mr. Ferrell says "How You Leave Them Feeling." Our Corporation has used the book, not only as a training tool for our employees, but also as a guideline to examine the performance of our customers' employees. The image one projects is of the utmost importance. In the fast-growing marketplace today, customer service is a dominant factor influencing the growth and profit of a Company. Chapter 3 (The Law of Attitude), Chapter 5 (The Best Way to Leave People Feeling), Chapter 6 (The Law of Personal and Professional Development), Chapter 8 (The Law of Attraction) and Chapter 10 (Can You Say Attitude?) gives clear and concise instructions on how to keep customers coming back. You might forget a name; but, you never forget an experience. HOW YOU LEAVE THEM FEELING IS PARAMOUNT.
I thoroughly enjoyed this book as it not only took me on a journey of Mr. Ferrell's experiences but it also brought to light and reminded me of how important the subjects of attitude, communication and personal growth are. To me, this book and the "How You Leave Them Feeling" concepts are a metaphor for not only how you interact with others but the inner communication you have with yourself and how this inner dialogue affects what you transmit to the world and how others interpret what you are putting out there. I found the information to be clear, concise and organized in a way that was easily understood and at the same time a fun and entertaining read. I would definitely recommend this book to anyone who is interested in better understanding themselves, the people around them and the world we live in.
I am living proof how this book can change your life both professionally and personally!I have taken these steps in this book and incorporated in my life. Positive change in attitude has made me succeed significantly with my position in my company and in my life. If you are looking for a better more energized life I recommend this book.
It isn't often that a person can read a book, gain personal insights into their own life and then see positive changes in a short time, but that is exactly what happened to me after reading this book. Mr. Ferrell doesn't just present ideas, thoughts and concepts, he shows you how to take those and make them a part of your life. Most authors are satisfied if they simply present their message. Mr. Ferrell shows you how to take those concepts and apply them to your own life with specific action steps. Using his "Moments for Reflections" he shows you how to incorporate those important ideas into your own thought processes, bringing about a positive change in attitude and a motivational drive to succeed and become a better person. I especially took to heart his idea of opening myself to new people and ideas. The way Mr. Ferrell puts it is that, "You are only one step away from an entirely different lifestyle." How right he is! Using the techniques for building better relationships I found a new dimension to my business, one that I have been looking for for several years. Is that to say that it wouldn't have happened without reading his book? Who knows, but I DO know that his "How You Leave Them Feeling" attitude along with other interpersonal relationship techniques that he brings to light in his book DID help to make it happen in MY life! I have been to all of the "Motivational Seminars", read the books of other authors and always came away from those experiences feeling good, but never quite able to translate what I had heard, learned or read into action. Mr. Ferrell takes you through the process of making his ideas and concepts a personal part of your life. I can't say that this book is for everyone, but if you are looking to re-focus your energy in a positive way, are looking for a profound affect on your life and those you come in contact with, then you need to read this book!
A must read for anyone who would like to change their life and the image that they leave with other people. A great book for business as well as personal growth. I am employing these simple but necessary skills through out my company and the early results are outstanding.
