Most people are taught how to get a job. Almost nobody is taught what is actually happening around that job. How Work Works is a short, illustrated guide to the invisible system every worker is part of - the coworkers, schedules, customers, vendors, and paychecks that connect one person's effort to everyone else's. Told through ten real-feeling workplace stories, it shows what happens when someone is late, when a job gets rushed, when a shelf goes empty, and when the same person who cut corners at work shows up somewhere else expecting perfect service. Ten stories, one throughline: The Morning Two Guys Were Late The Cold Fries The Job You Have to Do Twice Four New Tires The Empty Shelf Your Payroll The Customer The Big Picture Your Work Matters Every Day Counts Built around five pillars - People, Process, Purpose, Pride, and Progress - this book is written for new hires, frontline crews, and anyone who manages them: a plain-spoken, non-preachy look at how individual effort adds up to the paycheck, the product, and the customer's experience. Whether you are onboarding a new employee, training a crew, or just want a clear-eyed reminder of how your own job fits into the bigger picture, How Work Works makes the invisible connections of a workplace visible in a way that sticks.
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