Hotel Operations Management

By David K. Hayes

Book Overview

Normal 0 false false false EN-US X-NONE X-NONE KEY BENEFIT Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel's--and their own--success. KEY TOPICS The Hotel Industry: Overview and Professional Career Opportunities; Guest Service; The Hotel General Manager; Management, Supervision and Service Skills for the G.M.; Human Resources; Accounting; Revenue Management; Sales and Marketing; The Front Office; Housekeeping; Food and Beverage; Facility Engineering and Maintenance; Safety and Property Security; Franchise Agreements and Management; Contracts; Managing in the Global Hotel Industry MARKET: Hotel Operations Management is designed for current and future hotel general managers, and hotel department heads--i.e., executive housekeepers, directors of sales, controllers, and front office managers.

• Format: Hardcover
• Language: English
• ISBN: 013433762X
• ISBN13: 9780134337623
• Release Date: August 1970
• Publisher: Pearson Education
• Length: 624 Pages
• Weight: 2.60 lbs.
• Dimensions: 1.0" x 8.1" x 10.0"

Customer Reviews

Hotel Operations Management is an Outstanding Book!

"Hotel Operations Management" takes a comprehensive look at all aspects of hotel management. The coverage of all departments of a hotel is extensive and contemporary. The authors bring industry experience to the book making the information usable and practical. The book is extremely well-written and "user friendly" for anyone to read. As Chair of the Hospitality Management program at the University of North Texas, I would definitely recommend this book to my faculty who teach Hotel Operations in my program. I give this book "5 stars!"