Handbook of Service Science

Book Overview

As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems.

Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars...

• Format: Hardcover
• Language: English
• ISBN: 144191627X
• ISBN13: 9781441916273
• Release Date: May 2010
• Publisher: Springer
• Length: 758 Pages
• Weight: 3.40 lbs.
• Dimensions: 1.6" x 6.1" x 9.2"