Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict

By William Ury, Jeanne M. Brett, Stephen B. Goldberg

Book Overview

Build Conflict Control Into Your Organization Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.

• Format: Paperback
• Language: English
• ISBN: 1880711036
• ISBN13: 9781880711033
• Release Date: January 1993
• Publisher: Program on Negotiation
• Length: 201 Pages
• Weight: 0.75 lbs.
• Dimensions: 6.3" x 0.8" x 9.0"