Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict (Jossey-bass Management Series)

By William Ury, Jeanne M. Brett, Stephen B. Goldberg

Book Overview

Build Conflict Control Into Your Organization Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.

• Format: Hardcover
• Language: English
• ISBN: 1555421253
• ISBN13: 9781555421250
• Release Date: November 1988
• Publisher: Jossey-Bass
• Length: 232 Pages
• Weight: 1.08 lbs.
• Dimensions: 9.3" x 0.9" x 6.3"