Front Office Management for the Veterinary Team

By Heather Prendergast and Heather Prendergast BS RVT CVPM SPHR

Book Overview

Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team Front Office Management for the Veterinary Team, 3rd Edition covers veterinary office duties ranging from: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes two all-new chapters on strategic planning and leadership, updated coverage of office procedures, veterinary ethics, and technology. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for you to master vital front office tasks

UPDATED Chapters include the most current information on team leadership, veterinary ethics and legal issues, human resources, and finance managementUPDATED Coverage of technology and procedures includes new computer screen shots and new photosComprehensive coverage of front office skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clientsReview questions and suggested activities reinforce important concepts presented in each chapterCoverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory proceduresVeterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principlesAn Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and chartingDownloadable working forms offer practice in completing sample checks, laboratory forms, and incident reportsInformation on electronic banking and tax forms ensures that you adhere to the latest financial guidelinesInformation on security in office communication covers the most current methods of safe, electronic communicationPractice Point boxes highlight practical information to remember while on the jobVeterinary Hospital Managers Association (VHMA) Critical?Competencies are highlighted in each chapterNEW Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practiceNEW The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagementNEW Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting

• Format: Paperback
• Language: English
• ISBN: 0323570402
• ISBN13: 9780323570404
• Release Date: September 2019
• Publisher: Elsevier - Health Sciences Division
• Length: 416 Pages
• Weight: 2.30 lbs.
• Dimensions: 0.6" x 8.5" x 10.9"