Firing on All Cylinders

By Jim Clemmer

Book Overview

This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of the book are 12 key service/quality improvement areas--or cylinders--that show how to signal commitment, listen to internal/external customers, improve processes, realign systems, and more.

• Format: Paperback
• Language: English
• ISBN: 0786303565
• ISBN13: 9780786303564
• Release Date: October 1994
• Publisher: Irwin Professional Pub
• Length: 392 Pages
• Weight: 1.20 lbs.
• Dimensions: 9.0" x 1.3" x 5.8"