Even Monkeys Fall From Trees

by Doug Lipp

Outstanding customer service is a balance of technical expertise and interpersonal skills. Balance…a simple concept, yet something that is missing in the customer service and leadership approaches... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0970764804
• ISBN13: 9780970764805
• Release Date: March 2001
• Publisher: Hickethier Publishing International
• Length: 179 Pages
• Weight: 0.20 lbs.
• Age Range: 19 years and up

Customer Reviews

If you think you know all about customer service, read this book.

This is a fantastic book to help you gain another perspective on hospitality. Doug Lipp is writing in such a nice manner, this book is the prefect gift for anyone in the Hospitality field. It will make their day. I surely made my day.