Essential Business Etiquette: Bottom Line Behavior for Everyday Effectiveness

by Lou Kennedy

In business introductions, whose name is stated first? When should a woman be addressed as Ms? What are the basics of email, fax and Internet etiquette? This quick reference guide provides the answers... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0963492829
• ISBN13: 9780963492821
• Release Date: January 2003
• Publisher: Palmetto Publishing (TX)
• Length: 102 Pages
• Weight: 0.30 lbs.
• Dimensions: 0.3" x 4.5" x 8.3"

Customer Reviews

excellent quick-and-dirty handbook

This tiny little book provides an excellent short but surprisingly thorough overview of what one needs to know about business etiquette. Kennedy does a good job of bringing traditional etiquette into today's world without resorting to sarcasm and without losing the small niceties that are the mark of good manners. I now use this book as a text in introductory public communication courses to guide freshman in understanding appropriate professional behavior. It's the best brief etiquette book out there.