I have been managing in EMS and in other businesses as well for 20 years. The approach taken by Dr. Fitch and associates is excellent. Step by step and in large bites, it covers things most EMS managers have never thought of but must address before it hurts them. This book covers: EMS History, Human Resources, Administration,operations, Supervising Clinical Functions, Finance, Developing Community Support, and finally searching for shaping and sharing solutions. GET IT, if you can. Money well spent.
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