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Eine Untersuchung der Kundenerwartungen und -erfahrungen in Bezug auf die Servicequalität (German Edition)
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Eine Untersuchung der Kundenerwartungen und -er... [German] 6203500860 Book Cover

Eine Untersuchung der Kundenerwartungen und -er... [German]

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Edition Description

In Kapitel 1 des Buches werden die Forschungsfrage, die Forschungsziele, die Begr ndung, der Hintergrund der Forschung und die Methodik zur Bewertung der Kundenerwartung und der Erfahrung mit der Servicequalit t in Dienstleistungsunternehmen vorgestellt. Kapitel 2 bildet den...

Edition Details
Format:Paperback
Language:German
ISBN:6203500860
Format: Paperback
Condition:
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