Effective Practices to Select, Acquire, and Implement a Utility CIS

By Melanie Rettie

The research project identified and documented water utility practices that have resulted in successful Customer Information Systems (CIS) projects. The book provides utilities with direction and guidance about business practices that: properly define CIS requirements, effectively evaluate the alternatives and provide a solution, and implement methodologies. The project focused on the leading business practices with survey input from 378 large utilities, vendors, literature research and on-site visits. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1583213899
• ISBN13: 9781583213896
• Release Date: August 2005
• Publisher: American Water Works Association
• Length: 160 Pages
• Weight: 1.29 lbs.
• Dimensions: 0.5" x 8.3" x 10.8"