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Developments in the Call Centre Industry: Analysis, Changes and Challenges
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Developments in the Call Centre Industry: Analy... 0415357020 Book Cover

Developments in the Call Centre Industry: Analy...

Edition Description

Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in...

Edition Details
Format:Hardcover
Language:English
ISBN:0415357020
Format: Hardcover
Condition:
$
233.99
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