Developments in the Call Centre Industry: Analysis, Changes and Challenges

Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).

• Format: Hardcover
• Language: English
• ISBN: 0415357020
• ISBN13: 9780415357029
• Release Date: June 2006
• Publisher: Routledge
• Length: 224 Pages
• Weight: 1.03 lbs.
• Dimensions: 0.7" x 6.3" x 9.3"