As we become familiar with the 21st century we can see that what we are designing is changing, new technologies support the creation of new forms of product and service, and new pressures on business and society demand the design of solutions to increasingly complex problems, sometimes local, often global in nature. Customers, users and stakeholders are no longer passive recipients of design, expectations are higher, and increased participation is often essential. Volume 1 explores these issues through the work of 21 research teams. might navigate these different viewpoints. Volume 2 from the Designing for the 21st Century team is to capture a sense of the many ways design thinking has been applied to a broad range of issues. Each chapter describes the context for project work and the main research questions, which framed each project. Whereas the phase-one projects focused on in the original volume covered interdisciplinary discussion and network building, phase-two projects have engaged in interdisciplinary research experimenting with a variety of methods and techniques to develop new knowledge and understanding for different stakeholders.
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