Designing Effective Call Centers

By James C. Abbott

Book Overview

This book is the companion to "The Executive Guide to Six Sigma Call Centers" which is for executives. this book is for the call center engineers, analysis, and designers.Do you know the benefits of... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1887355103
• ISBN13: 9781887355100
• Release Date: April 2024
• Publisher: Robert Houston Smith Publishers
• Length: 264 Pages
• Weight: 1.25 lbs.
• Dimensions: 9.2" x 0.8" x 6.2"