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Designing Customer Service Processes
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Designing Customer Service Processes 1944659242 Book Cover

Designing Customer Service Processes

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Edition Description

From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes...

Edition Details
Format:Paperback
Language:English
ISBN:1944659242
Format: Paperback
Condition:
$
14.07
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