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Designing Complaint Handling And Service Recovery Strategies
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Designing Complaint Handling and Service Recove... 1944659390 Book Cover

Designing Complaint Handling and Service Recove...

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Edition Description

The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always satisfied with some of the services they receive. How well a firm handles complaints and resolves problems frequently determines...

Edition Details
Format:Paperback
Language:English
ISBN:1944659390
Format: Paperback
Condition:
$
14.07
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