Designing Better Services: A Strategic Approach from Design to Evaluation

By Francesca Foglieni, Stefano Maffei, Beatrice Villari

Explains design of a service step by step

Highlights the importance of service evaluation in supporting service design and fostering innovation

Provides service design and evaluation tools suitable for practitioners, companies, and public administrations

• Format: Paperback
• Language: English
• ISBN: 3319631772
• ISBN13: 9783319631776
• Release Date: October 2017
• Publisher: Springer
• Length: 115 Pages
• Weight: 0.41 lbs.
• Dimensions: 0.3" x 6.1" x 9.2"