Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

By Daniel Lafrenière

Book Overview

This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers.

• Format: Paperback
• Language: English
• ISBN: 0367346036
• ISBN13: 9780367346034
• Release Date: November 2019
• Publisher: Productivity Press
• Length: 94 Pages
• Weight: 0.31 lbs.
• Dimensions: 0.3" x 5.2" x 7.7"