How to Really Deliver Superior Customer Service

By John R. Halbrooks

Providing a real world education in the critical aspects of outstanding customer service, this book profiles service stars such as Dell Computer, Direct Tire Sales and Intuit Software. Exercises and worksheets enable the reader to test their customer service I.Q. and find out where and how their own strategies can be improved.

• Format: Paperback
• Language: English
• ISBN: 1880394146
• ISBN13: 9781880394144
• Release Date: January 1995
• Publisher: Inc Pub
• Length: 268 Pages
• Weight: 1.15 lbs.
• Dimensions: 9.5" x 0.8" x 7.5"