Defusing the Angry Patron

By Rhea Joyce Rubin

How do libraries deal with angry comments on their websites, blogs, or social networks? Does having a security staff actually help defuse angry users? How can library staff members best respond to... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1555707319
• ISBN13: 9781555707316
• Release Date: December 2010
• Publisher: Neal-Schuman Publishers
• Length: 144 Pages
• Weight: 0.95 lbs.
• Dimensions: 0.5" x 8.4" x 10.9"