Difficult People: How to Deal with Impossible Clients, Bosses and Employees

By Roberta Cava

Book Overview

Difficult People is a book about learning how to handle people who are rude, aggressive and irate in the workplace. You will learn how to diffuse stressful situations calmly and professionally. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1552091252
• ISBN13: 9781552091258
• Release Date: March 1997
• Publisher: Firefly Books
• Length: 192 Pages
• Weight: 0.65 lbs.
• Dimensions: 9.0" x 0.5" x 6.8"

Customer Reviews

Difficult People: How to deal with impossible clients, boss

There are several new editions of this book all under the title DEALING WITH DIFFICULT PEOPLE:Pan Macmillan Australia - 2000 Key Porter Books - 2000 Piatkus Books - 2000 and soon: Nanhai Publishing Corp. China (Chinese) 2000 Verlag Moderne Industrie, Germany (in German) 2001