Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Sunday Times Creating Success)

By Roy Lilley

Book Overview

Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0749456604
• ISBN13: 9780749456603
• Release Date: February 2010
• Publisher: Kogan Page
• Length: 160 Pages
• Weight: 0.55 lbs.
• Dimensions: 8.6" x 0.4" x 5.5"